We have a 30-day return policy, which means you can contact us for a return within 30 days of receiving the item if there is a quality problem with it.
To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.
To start the return, you can contact us at [customerservice@bigwhiteedc.com]. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without prior request for return will not be accepted.
In case of any return issues, you can always contact us at [customerservice@bigwhiteedc.com].
damage and problems
Please check your order upon receipt and if the item is defective, damaged or received the wrong item, please contact us immediately so we can assess the problem and correct it.
Exception/non-returnable items
Certain types of items cannot be returned, such as perishables (such as food, flowers, or plants), customized products (such as special order or personalization), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns of specials or gift cards.
comminicate
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, buy the new item separately.
Refund
Once we have received and checked your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue the chargeback.